It’s all feasible, says Carole from Severn Trent Services

Carole Manning is a Key Account Manager for Severn Trent Services and has been in the water industry for over a decade.

 

Having worked with many organisations that have private water and wastewater networks, she’s all too familiar with the challenges some face and is passionate about helping address them. One tool in her armoury is the Severn Trent Services Network Infrastructure Feasibility Study.

Carole says: “Today, like most organisations, our customers are worried about rapidly rising costs, changes in regulation, and operating more sustainably. These are problems that we pride ourselves on being able to help solve.

 

“Deploying network infrastructure feasibility studies helps us to gain a fantastic grasp of our customer’s networks and the issues we can proactively prevent and solve for them.”

 

Watch the video to hear about the benefits from Carole

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Uninterrupted Water Supply for 20,000 Customers Despite a Major Burst

Read how our teams worked around the clock to ensure thousands of properties were unaffected by a burst pipe expelling around 250 cubic metres of water an hour.

The
customer
site

This case study refers to a treatment works we manage for a customer that supplies treated water to domestic and commercial properties. Every day our team performs critical activities
to ensure a consistent supply of water 24/7/365.

The
problem

In February 2023, a large burst resulted in around 250 tonnes of water per hour escaping from a three-mile strategic water supply pipe between two reservoirs.

Despite the burst being located and repaired within three hours, it was so severe that it emptied a large reserve of water held in a balance tank. This water would ordinarily keep the treatment process flowing, so the knock-on effect threatened to jeopardise our ability to produce treated water for a population of around 20,000 people.

And what’s more, with air now trapped within the pipeline, the race was on to bleed the pipes before supplies ran dry.

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Severn Trent Services helps businesses and communities to save water

This week is Water Saving Week – a time for everyone to reflect on how much water they’re consuming and whether that’s sustainable when water resources are becoming scarcer, and the cost of living is rising.

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Drive that leads to promotions in the field

Lee Wells and Ian Quarton have a lot in common.

They’ve both been promoted by Severn Trent Services to mechanics. They’ll both be studying for an NVQ paid for by the organisation. And they’ve both been drivers at some point in their careers.

Their managers, Mike Killingbeck and Ryan – regional service delivery managers for the north and east of England, respectively – discuss Lee and Ian’s drive for more fulfilling roles.

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The STS Star Awards

At Severn Trent Services, we like to reward excellence among our staff. We’ve recently launched a new initiative – the Star Awards – to recognise those who go the extra mile. Mike Williamson –Managing Director of Severn Trent Services – offers his unique take on the event:

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Meet Ian Bufton, Managing Director of LeafOne

Meet Ian Bufton, Managing Director of LeafOne, the software company behind SampleTrack. Ian has been in the software industry for over 25 years! He’s working hard to grow the scope of SampleTrack. LeafOne want to help even more customers solve their sampling problems with software.

We caught up with Ian to learn more about his software design philosophy, and about the exiting things LeafOne has in store for SampleTrack.

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Meet James Leeson, one of our Regional Sales Managers.

Meet James Leeson, one of our Regional Sales Managers, using his expertise to support our Sales Team with their ambitious growth goals.

James has been in the Water Hygiene industry for 11 years, starting off as a Service Technician working on a contract for a major Birmingham hospital. He has since worked his way up through being a Sales Engineer, before training to be a Business Development Manager, and finally moving in to his current role as a Regional Sales Manager.

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