This case study describes how our Infrastructure Services teams spotted an opportunity to improve water asset infrastructure to protect future water supplies in a way that avoided disturbing the ecological balance of the local watercourse.
The site is a stream between a water treatment works and a town populated by around 20,000 people. The works is a private water network owned by our customer and managed 24/7/365 by our multidisciplinary Severn Trent Services teams.
Read how our teams worked around the clock to ensure thousands of properties were unaffected by a burst pipe expelling around 250 cubic metres of water an hour.
This case study refers to a treatment works we manage for a customer that supplies treated water to domestic and commercial properties. Every day our team performs critical activities
to ensure a consistent supply of water 24/7/365.
In February 2023, a large burst resulted in around 250 tonnes of water per hour escaping from a three-mile strategic water supply pipe between two reservoirs.
Despite the burst being located and repaired within three hours, it was so severe that it emptied a large reserve of water held in a balance tank. This water would ordinarily keep the treatment process flowing, so the knock-on effect threatened to jeopardise our ability to produce treated water for a population of around 20,000 people.
And what’s more, with air now trapped within the pipeline, the race was on to bleed the pipes before supplies ran dry.
Refurbishing reed beds while maintaining compliance
Our client is a utility company.
The location is a rural village in England.
The reed bed – both measure 9m x 29m – and form part of a sewage treatment works.
The Network Logistics team in Severn Trent Services prides itself on keeping pipes blockage free.
Responsible for the free flow of private wastewater networks nationwide, they believe their enviable blockage performance results from proactively monitoring the sewers and being armed with the right tools, fleet, data intelligence, and expertise.
Regional Service Delivery Manager, Ryan Turton, said: “If you’ve ever had the misfortune to experience a blockage at your property, or even worse, a sewer flood – you’ll know how awful it can be.
Lee Wells and Ian Quarton have a lot in common.
They’ve both been promoted by Severn Trent Services to mechanics. They’ll both be studying for an NVQ paid for by the organisation. And they’ve both been drivers at some point in their careers.
Their managers, Mike Killingbeck and Ryan Turton – regional service delivery managers for the north and east of England, respectively – discuss Lee and Ian’s drive for more fulfilling roles.Continue reading “Drive that leads to promotions in the field”
Staffordshire County Hospital
Staffordshire County Hospital reported intermittent supply issues causing disruption to the Creche area. This issue that had been running for around four months before Severn Trent Services were asked to investigate.
GIS mapping software is used by many organisations to view and manage location data.
For Severn Trent Services people – who look after thousands of water and wastewater assets across the UK – it’s one of many tools used to save time, save money, and add even more value to customers.
Chris Gilbert, Network Optimisation Manager at Severn Trent Services has been in the water industry for over 30 years.
“It’s amazing what a phenomenal job people have done with paper and spreadsheets. “But the world’s changed. And GIS mapping software is just one of several ways we use technology to do our jobs better.”
Protecting a beauty spot from polluted mine water
Our client is a county council in the UK.
The location is a woodland park with a canal. An area of natural beauty, the site was once home to a colliery that opened in the mid-nineteenth century. Today it’s a popular spot for hikers, dog walkers, joggers, cyclists, and picnickers.
The reed bed is part of an unmaintained treatment scheme built in the nineties. Once cleaned, the abandoned mine water from the former colliery is used to fill the canal to maintain its level.
A reed bed refurbishment as part of a site upgrade
Our client is a UK government ministerial department.
The location is a treatment works serving an operational site with living quarters. It’s been in existence for over a century and is historically significant.
The reed bed – measuring around 30m x 14m – forms part of a sewage treatment works.