Providing water services throughout the Severn Trent region
Climate change is one of the most pressing issues we face today. At Severn Trent Services, sustainability is central to our business and future success, and one way we intend to lower our carbon emissions is by using more sustainable transport.
Recently, Hannah and Sarah, helping us run a more sustainable business, tested the reliability of today’s more sustainable transport. In this ‘Severn Questions With…’ article, they tell us what happened.
Jamie Seymour, Operational Delivery Engineer at Severn Trent Services, has been in various roles in the group for over 34 years. His passion for football and the great outdoors has also become a bonus of working in the water industry.
Read how Jamie’s career journey began.
We are delighted to honour Martin, whose unwavering dedication and exceptional service have been a part of our success. His journey with us has been marked by hard work, passion, and numerous contributions that have greatly enriched our team. Discover more about Martin’s time with us below.
As the days grow shorter and the nights cooler, millions around the world get ready to celebrate Diwali, the Festival of Lights. This beautiful festival marks the victory of light over darkness and good over evil. Families gather to share joy, exchange gifts, and create lasting memories. We’ve had the pleasure this year to speak to one of our valued employees about how he celebrates with his family and supports his local community during Diwali.
At Aqualytix, we believe in the power of mentorship to shape the future. On National Mentoring Day, we take a moment to celebrate the invaluable relationships that guide and inspire our team members. Our commitment to mentoring underlines our goal to ‘Create and invest in a diverse and talented workforce’, which is one of the five pillars of our sustainability plan. Today we’ve had the pleasure of speaking to Layla, one of our current apprentices who has shared her mentoring experience with us.
People in Severn Trent Services have begun using Waternet software – provided by RPS (a Tetra Tech company) – a leading provider of consulting and engineering services worldwide.
Waternet now replaces multiple legacy systems to capture, organise, and present critical water usage data from the thousands of assets that Severn Trent Services operates and maintains nationwide.
Severn Trent’s water specialist teams in Derby and Shelton customer contact centres recently celebrated a 25-year partnership with HomeServe.
Amongst them was Kate Lester, who’s managed the HomeServe contract on behalf of Severn Trent Services for over 12 years.
Kate said:
“I obviously wasn’t in this job 25 years ago! But I do remember the day we went live across the customer contact centres back in 2013. It was the first time Severn Trent started introducing HomeServe to customers when they rang about a billing or payment enquiry. Until then, direct marketing was used to mail customers about HomeServe's emergency assistance cover.”
Aqualytix, specialists in water treatment and Legionella control, has many customers in the education sector who rely on our expertise to educate them about water hygiene to keep their schools, colleges, and universities compliant and safe.
Working as part of Severn Trent Services, all our employees get two days per year to go out and give back to our local communities.
Recently, some of our Commercial Water Services team, who operate and maintain thousands of assets that provide water and wastewater services across the UK, teamed up with Bromford Housing to support a local in need of a garden refresh.
The Water Services Contracts (WSC) department is the largest in Severn Trent Services, a part of Severn Trent. It specialises in providing water and wastewater asset management services for private networks nationwide.
WSC has a team of over 180 highly engaged people, scoring 8.6/10 for engagement in an annual survey, which exceeds industry benchmarks. The department’s turnover rate is lower than the UK average, so employees tend to stay with the company, too.
Many employees have recommended Severn Trent Services to their relatives and partners as a great place to work. We spoke to those who’ve encouraged their friends and family to join, and this is what they had to say.
