Severn Trent Affinity

The Affinity Team manages Severn Trent’s relationship with HomeServe Membership Ltd, a leading provider of home assistance in the UK.

You may not realise it, but homeowners – not the water company – are generally responsible for all the water pipes including the water supply pipe within their property boundary, and often the drains as well.

Peace of mind in the event of a plumbing or drainage problem

Severn Trent introduces customers to HomeServe, who arrange a Plumbing and Drainage policy. This takes care of things liked burst pipes, blocked drains, leaking toilets and the water supply pipe. 

As repairs can be expensive this policy is introduced to new customers at a low first year price so that you can try out the policy and see if it meets your needs. To find out more please visit:

Managing the relationship

The Affinity Team work alongside both HomeServe and Severn Trent Water, managing the relationship between the two companies. We take the lead on any contacts received from our customers regarding their policies. This ranges from general queries regarding the policy, joint advertising, and even the occasional unsatisfied customer.  

The team work closely with both customers and HomeServe to ensure all contacts are dealt with in a timely and satisfactory manner. We also coordinate with HomeServe on all joint advertising, and with Severn Trent Water’s phone staff who often act as an introduction to HomeServe.

Contact Severn Trent Affinity