Providing water services throughout the Severn Trent region
Working as part of Severn Trent Services, all our employees get two days per year to go out and give back to our local communities.
Recently, some of our Commercial Water Services team, who operate and maintain thousands of assets that provide water and wastewater services across the UK, teamed up with Bromford Housing to support a local in need of a garden refresh.
The Water Services Contracts (WSC) department is the largest in Severn Trent Services, a part of Severn Trent. It specialises in providing water and wastewater asset management services for private networks nationwide.
WSC has a team of over 180 highly engaged people, scoring 8.6/10 for engagement in an annual survey, which exceeds industry benchmarks. The department’s turnover rate is lower than the UK average, so employees tend to stay with the company, too.
Many employees have recommended Severn Trent Services to their relatives and partners as a great place to work. We spoke to those who’ve encouraged their friends and family to join, and this is what they had to say.
This case study describes how our Infrastructure Services teams spotted an opportunity to improve water asset infrastructure to protect future water supplies in a way that avoided disturbing the ecological balance of the local watercourse.
The site is a stream between a water treatment works and a town populated by around 20,000 people. The works is a private water network owned by our customer and managed 24/7/365 by our multidisciplinary Severn Trent Services teams.
Read how our teams worked around the clock to ensure thousands of properties were unaffected by a burst pipe expelling around 250 cubic metres of water an hour.
This case study refers to a treatment works we manage for a customer that supplies treated water to domestic and commercial properties. Every day our team performs critical activities
to ensure a consistent supply of water 24/7/365.
In February 2023, a large burst resulted in around 250 tonnes of water per hour escaping from a three-mile strategic water supply pipe between two reservoirs.
Despite the burst being located and repaired within three hours, it was so severe that it emptied a large reserve of water held in a balance tank. This water would ordinarily keep the treatment process flowing, so the knock-on effect threatened to jeopardise our ability to produce treated water for a population of around 20,000 people.
And what’s more, with air now trapped within the pipeline, the race was on to bleed the pipes before supplies ran dry.
The Network Logistics team in Severn Trent Services prides itself on keeping pipes blockage free.
Responsible for the free flow of private wastewater networks nationwide, they believe their enviable blockage performance results from proactively monitoring the sewers and being armed with the right tools, fleet, data intelligence, and expertise.
Our Regional Service Delivery Manager, said: “If you’ve ever had the misfortune to experience a blockage at your property, or even worse, a sewer flood – you’ll know how awful it can be.
Continue reading “The Severn Trent Services brilliant blockage busters”
Lee Wells and Ian Quarton have a lot in common.
They’ve both been promoted by Severn Trent Services to mechanics. They’ll both be studying for an NVQ paid for by the organisation. And they’ve both been drivers at some point in their careers.
Their managers, Mike Killingbeck and Ryan – regional service delivery managers for the north and east of England, respectively – discuss Lee and Ian’s drive for more fulfilling roles.
Continue reading “Drive that leads to promotions in the field”GIS mapping software is used by many organisations to view and manage location data.
For Severn Trent Services people – who look after thousands of water and wastewater assets across the UK – it’s one of many tools used to save time, save money, and add even more value to customers.
Chris Gilbert, Network Optimisation Manager at Severn Trent Services has been in the water industry for over 30 years.
He said:
“It’s amazing what a phenomenal job people have done with paper and spreadsheets. “But the world’s changed. And GIS mapping software is just one of several ways we use technology to do our jobs better.”
