Contact Us

Severn Trent Services

Contact details by department can be found below

Operations and Maintenance

For enquiries relating to the operation and maintenance of industrial water assets

Water Hygiene

For enquiries relating to water hygiene, water treatment and legionella control

Supplier Management

For enquiries relating to becoming a supplier to Severn Trent Business Services


If you have any concerns as a customer or supplier regarding the security of data or assets

0845 0340864

MOD Contracted Customers

For enquiries regarding properties that have been identified as being supplied water and/or wastewater services through the Ministry of Defence network and supply chain rather than the local public water and sewerage undertakers.

For billing and payment queries

02477 715904

Severn Trent Water

For enquiries relating to water supply issues, meter readings or your water bill