Contact Us

Severn Trent Services

Contact details by department can be found below


For enquiries relating to water hygiene, water treatment and legionella control

Commercial Water Services

For enquiries relating to water and waste water services within private and public sectors including food & drink, manufacturing, education & healthcare

Oren Environmental

For enquiries relating to reed bed maintenance and large-scale desludging of wastewater assets

Supplier Management

For enquiries relating to becoming a supplier to Severn Trent Business Services


If you have any concerns as a customer or supplier regarding the security of data or assets

0345 3510208

MOD Contracted Customers

For enquiries regarding properties that have been identified as being supplied water and/or wastewater services through the Ministry of Defence network and supply chain rather than the local public water and sewerage undertakers.

For billing and payment queries

02475 380360

Severn Trent Water

For enquiries relating to water supply issues, meter readings or your water bill