Severn Trent’s water specialist teams in Derby and Shelton customer contact centres recently celebrated a 25-year partnership with HomeServe.
Amongst them was Kate Lester, who’s managed the HomeServe contract on behalf of Severn Trent Services for over 12 years.
Kate said:
“I obviously wasn’t in this job 25 years ago! But I do remember the day we went live across the customer contact centres back in 2013. It was the first time Severn Trent started introducing HomeServe to customers when they rang about a billing or payment enquiry. Until then, direct marketing was used to mail customers about HomeServe's emergency assistance cover.”
