Q2. Who are Severn Trent Services?

Severn Trent Services have been appointed by the MOD to manage and maintain the MOD water and wastewater networks and systems. Severn Trent Services are also MOD’s billing agent and issue bills on MOD’s behalf to Customers such as yourself.

Q5. How are charges for my property calculated?

The MOD set the charges for water and/or wastewater services provided to your property. The charges are calculated on a case by case basis but are usually capped at no more than the charge you would be paying if you were connected to the public systems managed by your local water company. Severn Trent Services has no ability to change or reduce these charges and any requests must be directed to the MOD through Severn Trent Services.