FAQ Category: MOD Contracted Customers

Our records show that your property is connected to MOD systems for water and/or wastewater (sewage treatment) services. As a result, and as determined by the Government, you must pay for the services that you receive from the MOD’s private water and wastewater networks and systems.

Severn Trent Services have been appointed by the MOD to manage and maintain the MOD water and wastewater networks and systems. Severn Trent Services are also MOD’s billing agent and issue bills on MOD’s behalf to Customers such as yourself.

No. Severn Trent Services are a commercial water services contractor which operates private water systems on behalf of customers across the UK. Severn Trent Water Limited are the Regulated Statutory Undertaker for water services in the Midlands.

You can use whichever contact method is the most convenient for you:

General Enquiries and questions:

• Email: customer.enquiries@stservices.co.uk
• Telephone: 0345 3510208

Billing and Payment Queries:

• Email: stsaccounts@stservices.co.uk
• Telephone: 02475 380360

The MOD set the charges for water and/or wastewater services provided to your property. The charges are calculated on a case by case basis but are usually capped at no more than the charge you would be paying if you were connected to the public systems managed by your local water company. Severn Trent Services has no ability to change or reduce these charges and any requests must be directed to the MOD through Severn Trent Services.

There will be several historic reasons but, in the past, your property may have been part of MOD land such as former Married Quarters accommodation. Often, it is too costly to connect your property to the public networks, so the private supply arrangements remain for water and/or wastewater. You may wish to pursue the cost of connection to the public network(s) but your local water company might require you to pay a one-off connection charge which reflects the cost of making connections to public systems.

The public water companies are funded to provide a proportion of free water meters to properties connected to their networks. MOD does not fund the provision of free meters but there is the option for you to pay for the installation of a water meter.

As mentioned in Q.3 above, Severn Trent Services is a separate company and is not able to access the free meter option available from Severn Trent Water Ltd.

As mentioned in Question 7, MOD will not fund meter installation. Usually, meter
installation costs are lower when large numbers can be installed at the same time. If yours
is the only meter installation request received for your area, costs will unfortunately be
higher.

Not always. Without a meter, water and wastewater charges are assessed using an
average annual volume of water consumed. If a meter is installed, charges are calculated
using the actual volume of water consumed. In this case, your meter will record any leakage
or wastage inside your property, or within your property boundary. As a result, metered
water charges could be more than the assessed or assumed volume charges.