It is important to note that OFWAT is the economic regulator for public water
companies in England and Wales. As your services are delivered by a private network,
OFWAT have no direct relationship with the company providing services to your property.
However, if you are unhappy with your charges, or if you wish to escalate a customer
complaint you can contact Severn Trent Services in the first instance.
Providing water services throughout the Severn Trent region
