It is important to note that OFWAT is the economic regulator for public water
companies in England and Wales. As your services are delivered by a private network,
OFWAT have no direct relationship with the company providing services to your property.
However, if you are unhappy with your charges, or if you wish to escalate a customer
complaint you can contact the MOD’s Defence Infrastructure Organisation (DIO) at:
DIORDPFI-AquaCustEscalation@mod.gov.uk This mailbox is monitored by the DIO and
any emails sent to this address will be answered by an email, or by direct contact if you’d
prefer.
Providing water services throughout the Severn Trent region
