Q15. I have been on your website and it says it doesn’t recognise my account number?

It seems you may have been on the Severn Trent Water Ltd website which only holds
details for properties served by that separate company in the Midlands. We do not have an
online system where you can manage your account, make payments, or inform us if you
have moved in or moved out. All details of how to manage your account can be found at the
back of the bill.