1. Introductory terms
1.1. In the following statements ‘We’ ‘Us’ and ‘Our’ refer to Severn Trent Services.
1.2. We are committed to protecting your privacy and we therefore ask that you read this Policy before providing us with any personal information.
2.1. The Data Protection Act 1998 (the “Act”) came into force on 1st March 2000. It contains safeguards to ensure that organisations handle personal information fairly and lawfully, and gives individuals important rights to access data held about themselves, and to have such data amended if found to be inaccurate.
2.2. In order to operate successfully, we collect and use personal information about groups of people with whom we have had or may have dealings, including employees, suppliers and clients/customers. In addition, we may occasionally be required by law to collect and use certain types of information to comply with the requirements of Government departments.
2.3. We are required to notify the Information Commissioner of the types of personal data we process, including the purposes for the processing and to whom the data may be disclosed.
2.4. The lawful and correct treatment of personal information is very important to us in order for us to maintain the confidence of those with whom we deal.
2.5. Procedures are implemented to ensure that we process personal data fairly and lawfully, in accordance with the principles and requirements of the Act. For more information about the Act and the role of the Information Commissioner, please refer to the Information Commissioner’s web site at http://www.ico.gov.uk/for_organisations/data_protection.aspx
3. Our use of personal information
3.1. We and other organisations which assist us in providing services to you will use information about your organisation to provide and enhance our services to you and for purposes ancillary to this.
3.2. We may need to search the files of credit reference agencies who will record the search. We may share information about the way in which you conduct your account with other credit providers and credit reference agencies.
3.3. We may share the information we hold about you with other organisations within the Severn Trent Plc. Groups.
3.4. We or they may contact you by mail, telephone, e-mail, fax or other electronic means with offers of goods and services or other information which may be of interest to you. By providing us with details such as a fax number which enable us to contact you in these ways, you consent to being contacted in that manner for these purposes.
3.5. If you would prefer us not to use your personal information for the purposes set out at paragraphs 3.3 and 3.4 above, please tick the appropriate box provided when your personal information is given to us. Remember that if you do we will not be able to notify you of special offers and promotions or provide you with other information which may be of interest to you or your organisation.
4. When might we disclose your information to others?
4.1. We will not disclose your Personal Information to third parties not referred to above except in circumstances which are permitted by law, such as the following:
(a) Where we are required to do so by courts of law or to comply with other legal obligations including accounting and taxation requirements
(b) To detect and/or prevent crime
5.1. Please note that if you communicate with us electronically, including by e-mail, telephone or fax, this communication may be randomly monitored or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining high quality standards, crime detection and/or prevention and to ensure that our employees comply with legal obligations and our policies and procedures (including customer relations practices).
6.1. We may provide hyperlinks from this web site (“the Site”) to web sites of other organisations. Please note that different Terms and Conditions and data protection & privacy policies will apply to other web sites.
7. What are Cookies and why might we use them?
8. External information sources
8.1. We may on occasion obtain information from external sources such as credit reference agencies, market research agencies and other organisations with which we are associated or with which we conduct business.
9. Requests for access to information
10. Information updates
11. Changes to this policy
12. Address for correspondence
12.1. If you wish to advise us of any changes to the information you have previously provided or notify us that you no longer wish us to use your personal information for the purposes set out at paragraphs 3.3 and 3.4 above, please write to: The Data Protection Adviser, HR Manager, 3900 Parkside, Birmingham Business Park, Birmingham, B37 7YG.
12.2. Alternatively, you can send an e-mail to firstname.lastname@example.org
We, Severn Trent Services will securely retain any details you may choose to provide to us. The information collected via this Site will be used by Severn Trent Services for the following purpose(s): Notification of sales promotions, seminars, events, electronic and postal direct marketing, to keep you informed of industry changes we deem to be of interest to you according to information supplied.
Issue Date: October 2010. Updated: January 2014.